Privacy Policy for Facetime Beauty Lounge Day Spa

Effective Date: November 10, 2025

Facetime Beauty Lounge Day Spa (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the personal information of individuals who visit our website, use our services, or otherwise interact with us. This policy is designed to comply with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

We collect the following categories of personal information:

  • Personal Identifiers: This includes your name, email address, phone number, postal address, and any other information that can directly identify you.
  • Service Booking Information: When you book a service with us, we collect information related to your appointment, such as the date and time of your appointment, the services you requested, and any preferences you may have communicated.
  • Service Inquiry Information: When you contact us with an inquiry, we collect information related to your inquiry, such as the nature of your inquiry and the information you provide to us in connection with your inquiry.
  • Payment Information: When you make a payment through our website or in person, we collect payment information such as your credit card number, billing address, and other payment details. Note: We use third-party payment processors (Stripe and PayPal) to process payments, and we do not directly store your credit card information on our servers.
  • Website Usage Data: We collect information about your interactions with our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use cookies and similar tracking technologies to collect this information.
  • Marketing Information: If you subscribe to our newsletter or participate in our marketing campaigns, we collect your email address and preferences regarding the types of marketing communications you would like to receive.
  • Demographic Information: We may collect demographic information such as your age, gender, and location.
  • Health Information: In some instances, we may collect health information relevant to the services you are requesting (e.g., allergies, skin conditions). We will only collect this information with your explicit consent and will handle it with the utmost care and confidentiality.

2. How We Collect Information

We collect personal information in the following ways:

  • Directly from You: We collect information directly from you when you provide it to us, such as when you book an appointment, make an inquiry, subscribe to our newsletter, or fill out a form on our website.
  • Automatically: We collect information automatically through the use of cookies and other tracking technologies when you visit our website.
  • From Third Parties: We may receive information about you from third-party service providers, such as payment processors (Stripe and PayPal) and analytics providers (Google Analytics).

3. Purposes of Data Collection and Use

We use your personal information for the following purposes:

  • Service Booking: To process and manage your service bookings and appointments.
  • Service Inquiries: To respond to your inquiries and provide you with information about our services.
  • Customer Service: To provide you with customer support and assistance.
  • Payment Processing: To process your payments for our services.
  • Marketing: To send you marketing communications about our services, promotions, and events (with your consent, where required by law).
  • Analytics: To analyze website usage and trends, and to improve our website and services. We use Google Analytics for this purpose.
  • Personalization: To personalize your experience on our website and tailor our services to your individual needs.
  • Legal Compliance: To comply with applicable laws and regulations.
  • Security: To protect the security and integrity of our website and services.
  • Business Operations: To operate and improve our business, including for internal research and development purposes.

4. Legal Basis for Processing

We process your personal information based on the following legal bases:

  • Consent: We rely on your consent to process your personal information for certain purposes, such as sending you marketing communications. You have the right to withdraw your consent at any time.
  • Contractual Necessity: We process your personal information when it is necessary to perform a contract with you, such as when you book a service with us.
  • Legitimate Interests: We process your personal information when it is necessary for our legitimate interests, such as improving our website and services, provided that your interests and fundamental rights do not override those interests.
  • Legal Obligation: We process your personal information when it is necessary to comply with a legal obligation.

5. Data Sharing and Disclosure

We may share your personal information with the following categories of recipients:

  • Service Providers: We share your personal information with third-party service providers who assist us in providing our services, such as payment processors (Stripe and PayPal), analytics providers (Google Analytics), and marketing service providers. These service providers are contractually obligated to protect your personal information and to use it only for the purposes for which we disclose it to them.
  • Business Partners: We may share your personal information with business partners who offer products or services that may be of interest to you. We will only share your personal information with business partners with your consent.
  • Legal Authorities: We may disclose your personal information to legal authorities if required by law or legal process.
  • Other Parties: We may disclose your personal information to other parties in connection with a merger, acquisition, or sale of all or a portion of our assets.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your interactions with our website. Cookies are small text files that are stored on your device when you visit a website. We use cookies for the following purposes:

  • Essential Cookies: These cookies are necessary for the operation of our website and enable you to use its features.
  • Analytics Cookies: These cookies allow us to analyze website usage and trends, and to improve our website and services. We use Google Analytics for this purpose.
  • Marketing Cookies: These cookies are used to track your browsing activity and to show you personalized ads.

You can control cookies through your browser settings. You can choose to accept or reject cookies, or to be notified when a cookie is being placed on your device. Please note that if you disable cookies, some features of our website may not function properly.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use encryption to protect your personal information when it is transmitted over the internet.
  • Access Controls: We restrict access to your personal information to authorized personnel only.
  • Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
  • Employee Training: We train our employees on data security best practices.

However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, and as required by applicable laws and regulations. When we no longer need your personal information, we will securely delete or anonymize it.

  • Booking Data: We retain booking data for 7 years for accounting purposes.
  • Marketing Data: We retain marketing data until you unsubscribe from our marketing communications.

9. Your Rights

You have the following rights regarding your personal information:

  • Right to Access: You have the right to access your personal information that we hold.
  • Right to Rectification: You have the right to have your personal information corrected if it is inaccurate or incomplete.
  • Right to Erasure: You have the right to have your personal information erased in certain circumstances.
  • Right to Restriction of Processing: You have the right to restrict the processing of your personal information in certain circumstances.
  • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
  • Right to Object: You have the right to object to the processing of your personal information in certain circumstances.
  • Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that we have violated your rights under the GDPR or CCPA.

10. Exercising Your Rights

To exercise your rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe, and in accordance with applicable laws and regulations.

11. CCPA Disclosures

The California Consumer Privacy Act (CCPA) provides California residents with specific rights regarding their personal information. In addition to the rights described above, California residents have the following rights:

  • Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of the information, the purposes for collecting it, and the categories of third parties with whom we share it.
  • Right to Opt-Out of Sale: You have the right to opt-out of the sale of your personal information. We do not currently sell your personal information.
  • Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA rights.

To exercise your CCPA rights, please contact us using the contact information provided below.

12. Children’s Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the contact information provided below.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

14. Contact Information

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights, please contact us at:

Facetime Beauty Lounge Day Spa
6449 38th Avenue North Suite H-4
St. Petersburg, FL 33710
(727) 873-3448
info@facetimebeautylounge.com